Frequently Asked Questions (F.A.Q.)
Answer 1:
Detailed instructions including screen shots
- Add products to cart using the add to cart buttons. Click the Checkout button(top right of page).
- Now looking at Cart Contents page: Enter delivery method and postcode. Click Continue.
- Now looking at Client Details page: Fill in the billing and shipping details.Click Continue.
- Now looking at Order Review and Payment page: Review all the details and if correct nominate payment method. Click Continue.
- Now looking at Order Completed and Order ID page. Done, wait for a couple of minutes and check for confirmation email.
- Wait for order to arrive.
If however, you prefer to use the old fashioned paper order form or the Shopping Cart does not function on your web browser, click on the link below, print out the order form, get the relevant details from web page, enter the details and post/fax to us at the address shown on form.
Answer 2:
Polyester material. All the edges are hemmed with dual stitching, the hoist edge is finished with a white tape.
Answer 3:
Delivery Charges are automatically calculated depending on the total weight of your order. Delivery is through Australia Post and the delivery charges are calculated according to the rates shown in the 'Post Charges' booklet published by Australia Post. A small fee may also be added to cover the costs of envelopes and the completion of statutory forms. The delivery charges that will be charged to your order can always be viewed by clicking on the shopping cart link and then clicking the edit/select button of the Delivery Details. The Delivery Options window opens and displays the option have a choice of Ordinary Post or Express Post. International Destinations can choose from Airmail of Economy Airmail.
Delivery is made during business hours, a specified delivery time cannot be arranged.
Post Office Box addresses are acceptable.
Answer 4:
All orders on stock items received before 2:00pm (West. Aust. time) will be dispatched that day. If the item is not in stock you will receive an email with an anticipated dispatch date. All orders are dispatched using Australia Post.
Australian orders - Australia Post delivery schedules click here
International orders - delivery from 3 to 14 days.
Answer 5:
Goods and Services Tax. All the prices quoted are in Australian dollars, all products have two prices displayed: (GST Included) and (No GST). The current GST rate is 10%. Purchases with destinations outside of Australia are exempt from GST. The shopping cart will not show a GST Tax component after a destination other than Australia is chosen in the Billing Details
Answer 6:
All the flags that we sell are listed in the database connected to this web site. Sizes and prices are also shown. All the different flags we sell are listed on the home page. Also there is a Search Text Box shown at the top of each page which will search the flag database. If these two options do not show the flag that you require, then we do not stock it. There are two main reasons why we might not stock it:
- The flag is a registered design or copyright. Flags which fall into this category are the Olympic, Aboriginal and most Sporting Clubs.
- The manufacturers do not believe there is sufficient demand to justify the manufacturing costs. Flags are normally screen printed in large numbers.
Answer 7:
No. The business model Admiral Flags has adopted is to focus only on internet sales. This avoids the necessity of having to lease showrooms and engage sales staff. This keeps our costs low and enables us to offer the low prices you see on our web site.
Answer 8:
China, Republic of (Taiwan).
Answer 9:
In short, we do not distribute any of the details you provide in the ordering process to any other organisation, except those organisations that play a direct role in the order process, specifically those organisations that authorise credit card payments and Australia Post or other delivery agents. When information is provided to these organisations only that information required to perform the service is provided.
The following is a brief summary of what occurs to the information you provide when placing an order with Admiral Flags, assuming payment by credit card.
After clicking on the button [Complete Checkout-Issue Order ID] the information is saved in a password protected SQL database. The credit card number is further secured by applying an encryption algorithm. Email containing the order details and addresses are sent to the sales team at Admiral Flags and the customer. The email contain only the last 4 digits of the credit card number. When an order email is received at Admiral Flags we then access the database using purpose written software that accesses the database and retrieves the information, including the credit card information. the credit card details are then sent to a credit card approving authority using an encrypted SSL connection. The credit card information is never stored in any computer based database at Admiral Flags. After a period of approximately 12 weeks all the data pertaining to an order is deleted from the SQL database.
